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Resource Center Questions

What is the Resource Center?

The Resource Center is a support team based in Greystar’s corporate office dedicated to assisting you with your resident account and more. To learn more about how we can help you, click here.


How can I get in touch with the Resource Center?

We are happy to help you with your resident account. Follow this link to get in contact with our team.


General Leasing Questions

Are you connected with the SU cashier?



Will you send me a bill for each installment?

No, payment is due at the beginning of every month and a bill will not be sent.

Does an application guarantee a spot?

No, only a completed lease guarantees a spot, not an application.

Are the apartments furnished?

Yes, the apartments are fully furnished and at no extra charge to you! All of our apartments come with a couch, chair, coffee table, end table, entertainment stand, dining room table and chairs. In each bedroom you will have a full size extra long bed, dresser, and a desk with a chair. No need to go to the laundry mat because all of our units also come with a washer and dryer!

Will you have RA's?

No. We do, however, have a CA program that is designed to help you with your needs.

What size are the beds?

All of our beds are full size extra long. 80 inches long.

Will my financial aid cover my rent?

You should review any documentation concerning grants, loans or scholarships with the financial aid office. Most loans that would cover on-campus housing should cover or come close to completely covering Campus West Apartments. It is ultimately up to you to do the research.

Where is the leasing office?

150 Henry Street Syracuse, NY 13210

When Is the deadline to submit applications?

There is no deadline. Availability is based on a first come first serve basis. You can apply online at 24 hours a day. A signed completed lease actually reserves a space!

When do I put down a deposit?

We don't require a deposit if you can provide a parental/sponsor guarantor (much like a co-signer), but if you don't have a guarantor, the deposit will be equal to 1 month's rent. When you turn in your application, we require that you give us the application fee of $20 (one-time charge). The service fee of $200 (one-time fee charged after move-in) is due along with signed lease agreement.

How are roommates matched?

We match rooms based off of preferences that are put on the application. After you complete the leasing process you will be emailed 1 to 2 weeks before move-in with your room number and roommate information. If you already have a roommate in mind, you can put their name directly on the application and you can be matched that way as well.

How are rooms assigned?

Rooms are assigned on a first come first serve basis, from the top floor to the ground floor.

Is there housekeeping?

No, you are responsible for the cleanliness of your apartment. You are also responsible for removing your trash/garbage to the area trash disposal on-site.

Can we bring our own furniture?

You can add to the furniture in the apartment, but you cannot take any of our furniture out of the apartment.

Can I pay my bill with a credit card?

Campus West has a great feature that lets you pay online! View your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. You can even submit maintenance requests! Just log on to our website and click the "Pay Rent" link. This will take you to our resident rent pay portal. There is a small convenience charge for this service.

Do I need to be an SU student to live there?

Yes, you must be a matriculated SU student, paying SU tuition, and completed their housing requirements.

If my roommate moves out, am I responsible for their rent?

No, you are covered by our individual lease liability.

Do you allow pets?

Yes, we are a pet friendly community! Permitted animals must weigh no more than 50 lbs. and aggressive breeds are not permitted. No more than one animal is permitted in a bedroom and no more than two animals are permitted in an apartment.

Can incoming freshmen live here?

We are currently only accepting applications from the College of Law, Graduate Students, and Juniors and Seniors.

How close to campus are you?

We are on the Syracuse University Campus on 150 Henry Street. Two blocks West of the Carrier Dome and the SU Law School.

If I am over 21, do I need a lease guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of one (1) installment.

If I sign a lease, does that hold an entire unit?

No. All of our leases are individual leases. We lease per bed unless you choose to live a studio or one bedroom apartment.

Is alcohol allowed?

All Federal, State, and Local laws apply. However, large quantities i.e. kegs, party balls, etc. are prohibited at all times including consumption in public areas.

Is parking allowed?

Residents must obtain a parking pass through Syracuse University. Spaces are available at the Brewster Boland Garage, Lawrinson Garage, Fine Parking Lot and at the Standard Parking Lot. Parking passes will be available by the university for a period of three weeks from the start of each semester.

Is smoking allowed?

Campus West Apartments is a smoke-free environment.

Is Campus West considered on-campus housing?

No, Campus West is considered off-campus housing. You should check with the SU Housing Department to be sure you have fulfilled their requirements before applying.

What are visitation hours?

Guests are permitted at any time provided they are with their host at all times and not inconveniencing/disturbing roommates or other residents. Guest parking is very limited.

What utilities are included?

Gas, water, sewer, and trash included!

Renewal Questions

Can I request different roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!

If I renew, do I have to move out then move back in?

When you renew and choose to stay in your current spot, no moving is required!

If I renew, will my guarantor have to sign again?

Yes. Your guarantor has to sign their portion of the lease as well.

I just moved in, is it too early to renew?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

How do I renew?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3!" Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

When do I start paying the new rent amount?

On the first day of your new lease.